Terms of service

Please read these Terms & Conditions (“Terms”) carefully before accessing or using the website, products, or services offered by Vasudha Food Labs. By accessing, browsing, purchasing, or using this website, you agree to comply with and be legally bound by these Terms.

The terms “Company”, “we”, “our”, and “us” refer to Vasudha Food Labs, operated by Vandana Anant Kulkarni. The terms “user”, “customer”, “you”, and “your” refer to any person accessing or using the website or purchasing products from us.

Introduction

This website is owned and operated by Vasudha Food Labs. The website functions as an online platform for the sale and distribution of food products, condiments, preserves, snacks, and other consumable products.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms along with our Privacy Policy and other policies published on the website from time to time.

We reserve the right to modify, update, suspend, or discontinue any portion of the website, services, products, or these Terms at any time without prior notice.

Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into binding contracts under applicable Indian laws.
  • All information provided by you is true, accurate, and complete.
  • You will use the website only for lawful purposes.

Products & Information

All products sold by Vasudha Food Labs are food products intended for human consumption.

We make every effort to display product descriptions, ingredient details, pricing, packaging, and product images accurately. However:

  • Product images are for representation purposes only.
  • Actual color, texture, shape, or packaging may vary slightly due to natural ingredients, batch variations, seasonal sourcing, or packaging updates.
  • Certain products may contain allergens including but not limited to nuts, dairy, spices, gluten, seeds, or other naturally occurring ingredients. Customers are advised to read labels carefully before consumption.
  • Nutritional values, shelf life, and storage instructions are approximate and may vary slightly across batches.

We do not guarantee that product descriptions or other website content are entirely error-free, complete, or current at all times.

Pricing

  • All prices listed on the website are in Indian Rupees (INR).
  • Prices are inclusive of applicable taxes unless stated otherwise.
  • Shipping charges, if applicable, will be displayed during checkout.
  • Prices, offers, discounts, and product availability are subject to change without prior notice.

In the event of pricing errors, we reserve the right to cancel or refuse any order placed for incorrectly priced products.

Orders & Acceptance

All orders placed through the website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order due to reasons including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Bulk or reseller purchases
  • Delivery limitations
  • Quality or food safety concerns
  • Violation of these Terms

Once an order is successfully placed, you will receive an order confirmation through email, SMS, or WhatsApp communication where applicable.

Shipping & Delivery

We strive to process and dispatch orders within reasonable timelines. However, delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Regional restrictions
  • Public holidays
  • Natural calamities
  • Operational disruptions beyond our control

Risk and ownership of products transfer to the customer upon delivery to the shipping address provided during checkout.

Customers are responsible for providing accurate shipping details. We shall not be liable for failed deliveries caused by incorrect or incomplete information.

Returns, Refunds & Replacement

As our products fall under consumable food items, returns may not be accepted once delivered unless:

  • The product delivered is damaged
  • The wrong product was delivered
  • The product is expired upon delivery
  • Packaging is tampered with during transit

Any issue must be reported within 24–48 hours of delivery along with clear photographs and order details.

Refunds or replacements, if approved, shall be processed at our sole discretion.

We reserve the right to refuse refund or replacement requests in cases involving misuse, improper storage, or delayed reporting.

User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Upload or transmit harmful software, malware, or viruses
  • Attempt unauthorized access to website systems or servers
  • Copy, distribute, modify, reproduce, or exploit website content without written permission
  • Post defamatory, abusive, misleading, obscene, or unlawful content
  • Interfere with website functionality or security

Violation of these Terms may result in suspension or permanent restriction of access to our services.

Intellectual Property Rights

All content on this website including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Packaging designs
  • Website layouts
  • Creative assets

are the exclusive intellectual property of Vasudha Food Labs unless otherwise stated.

No content may be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission.

Third-Party Services & Links

The website may contain links to third-party websites, payment gateways, courier providers, social media platforms, or external services.

We are not responsible for:

  • Third-party website content
  • Service interruptions
  • Privacy practices
  • Security standards
  • Transactions conducted outside our platform

Users are advised to review third-party policies independently.

Payment Terms

Payments may be processed through secure third-party payment gateways.

By making a purchase, you agree that:

  • Payment information provided is accurate and authorized
  • Transactions may be subject to verification and fraud checks
  • Failed or declined transactions are outside our direct control

We shall not be liable for payment failures caused by banks, payment processors, technical issues, or insufficient funds.

Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Vasudha Food Labs disclaims all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of website content
  • Continuous website availability

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Defects will be corrected immediately
  • The website or servers are free from harmful components

Limitation of Liability

Under no circumstances shall Vasudha Food Labs, its owners, employees, affiliates, or partners be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Data loss
  • Business interruption
  • Health reactions due to undisclosed allergies
  • Delays caused by third-party logistics providers
  • Technical website failures

Our maximum liability, if any, shall not exceed the amount paid by the customer for the relevant order.

Indemnification

You agree to indemnify and hold harmless Vasudha Food Labs, its owners, affiliates, employees, and partners from any claims, liabilities, damages, losses, or expenses arising out of:

  • Your misuse of the website
  • Violation of these Terms
  • Breach of applicable laws
  • Infringement of third-party rights

Termination

We reserve the right to suspend or terminate access to the website or services without prior notice if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Abuse of services occurs
  • Legal or operational concerns arise

Termination does not affect obligations or liabilities accrued before termination.

Force Majeure

We shall not be held responsible for delays or failures caused by events beyond reasonable control including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic situations
  • Government restrictions
  • Labor disputes
  • Transportation disruptions
  • Internet or power failures

Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Chhatrapati Sambhajinagar (Aurangabad), Maharashtra.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

Customer Care

Phone: +91 9511874988
Email: Care@vasudhafoodlabs.com
Operating Hours: Everyday, 10:30 AM – 5:00 PM

Legal Entity Details

Vandana Anant Kulkarni
M/S. Vasudha Food Labs
India